Improve Services Rendered to your Tenants While Reducing Administrative Costs!
The CONNECT tenant portal allows you to improve the services you offer to your tenants.
Through this portal, your tenants can submit their service requests directly. These requests can be directed from a smartphone, a tablet or a computer. The renter is then able to monitor the status of his requests. How does it work?
Once a service request is received on the CONNECT tenant portal, a task is then transmitted to the professional in charge who immediately receive a work order, either on their smartphone or tablet, informing them of the work to be done. After the task is completed and documented, the professional in charge closes the work order, and a follow-up is then transmitted in real time to the manager and to your tenant.
The CONNECT tenant portal allows you to improve services to tenants, reduce your administrative costs while increasing the efficiency of your maintenance team.The CONNECT tenant portal allows you to:
- let the tenant document his own request 24/7
- receive the tenant’s availability in order to intervene when necessary automatically
- distribute service requests according to their location, their nature, etc.
- forward the tenant’s contact information directly to the maintenance team
- be kept informed at all times of ongoing work carried out by your maintenance team
- keep your tenant informed regarding service requests without your intervention
- improves communication between you, your tenants, your staff and your service providers
- increases your ability to meet service requests and the quality level of service to your tenants
- increases administrative efficiency by reducing the volume of calls
- automates your service request process by reducing the response time and by improving quality monitored in real time
- establishes your brand in the market by offering your tenants a service such as a communication portal
- portal integrates with our PRIMMO and MAINT (Asset maintenance) software suites